The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The buffet breakfast offered an ample selection of tasty items, and I loved enjoying my meal while taking in the beautiful view of the lake from the terrace.” view full review
Soothing Spa!
“I had a wonderful experience at the spa, the treatments were relaxing, and the serene atmosphere made me feel completely rejuvenated.” view full review
Charming Ambience
“The hotel exuded a charming, nostalgic vibe, making my stay feel personal and inviting despite the aging décor.” view full review
Well-Equipped Gym!
“The gym was well-equipped with a variety of machines, and I appreciated having access to good fitness facilities during my stay.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Ski storage
Lift
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Canoeing
Ski school
Hiking
Horseback riding
Sports trainer
Fishing
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Children
Cots
Spa & Leisure
Seasonal outdoor pool
Indoor swimming pool
Beach access
Casino
Live entertainment
Garden area
Spa & wellness centre
Sauna
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Make up services
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Clemente Holzapfel 190,
Pucon,
Chile,
Araucania
Map view
street view
Clemente Holzapfel 190,
Pucon,
Chile,
Araucania
City landmarks
Feria Costumbrista Kui Kui
980 m
Beach
La Poza
640 m
Av. O Higgins 211
Termas Rio Trancura
730 m
Mount Villarica Volcán Villarrica
Villarrica Volcanic Caves
750 m
Paso Mamuil Malal
Laguna Quillelhue
1.3
km
Puente Basas Curarrehue
Maichin Turismo
1.3
km
Bus Station
Buses Caburgua
1.3
km
Monasterio Santa Clara de Pucon
1.3
km
Lincoyán 735
Mirador El Cristo
1.3
km
Laguna San Jorge
1.3
km
Reserva Nacional Hualalafquen
1.3
km
Park
Bosque Encantado
1.7
km
Theme Park
Bosque Aventura
1.3
km
Quelhue
1.3
km
Camping
Camping Ainoha
1.5
km
KM 5 camino Pucon a Caburgua
Cascadas Del Rio Turbio
2.2
km
S-927
Laguna Llancalil
2.1
km
Casilla 437
Monasterio Santa Clara
2.1
km
Night club
Discotheque Sala Murano
2.2
km
Ruta 199 01
Marina Canto del Lago
4.4
km
Nearby
Square
Plaza de Armas de Pucon
190 m
Calle ansorena
Feria Artesanal Pucon
260 m
Museum
Museo Mapuche Pucon
500 m
Caupolicán 56
Playa Pucon
190 m
Beach
Playa Grande
390 m
Restaurants
Jokers Sport Bar
70 m
Clemente Holzapfel 190 Al interior de Gran Hotel Pucón
Cassis
300 m
Fresia 223 Esquina Gerónimo de Alderete
La Maga
300 m
Geronimo de Alderete 276
Carbon de Palo
170 m
Fresia 125
Torre del Artista
190 m
Pedro de Valdivia 333
Il Barretto
180 m
Fresia 124
El Barroso Parrilla Chilena
210 m
Fresia 135
Luthier Restaurant
230 m
Fresia
Parrilla Chilena Cuatro Rios
230 m
Calle Fresia 135-B
Focaccia
230 m
Fresia 161
CoffeeGourmet
210 m
Pedro de Valdivia
Cafe Berlin Pucon
240 m
Miguel Ansorena 160
Reviews and Ratings
Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Great Location
Lake View
Cleanliness Issue
Unsatisfactory Service
5.6/10
Guest rating
Rooms
5.1
Location
8.1
Service
5.0
Dining
5.0
Guest reviews
5.6/10
based on 10 reviews
3/5
based on 1273 reviews
7.9
7.9/10 based on 2065 reviews
#26 of 32 hotels in Pucon based on Tripadvisor
Jeremy
United States,
April
2024
5.0/10
My stay at the hotel was a mix of positives and negatives. The rooms, though not directly facing the lake and the plaza, were still decent for the price paid. However, they definitely need renovations and new beds. Unfortunately, cleanliness was a big issue with my room being infested with around 100-150 bugs, which was quite off-putting.
Rooms
5.0
The rooms had a decent though not direct view of the lake and the plaza and are still worth the price I paid. However, they need renovations and new beds and were not clean - with bugs infesting the room.
Service
5.0
The service at the hotel left much to be desired. The staff seemed to have a snotty and uncompromising attitude, which I found disappointing. There were also issues with the breakfast service not being as advertised, as they cleared everything out an hour earlier than stated and were often dismissive.
Location
7.0
The location of the hotel was prime, being right by the beach and offering easy access to downtown attractions. However, the cleanliness of the rooms was a concern during my stay.
Dining
5.0
The dining experience was average at best. The food quality was mediocre, with limited vegetarian options. The absence of a proper restaurant and the repetitive menu were disappointing.
Facilities
5.0
Improvements are needed to enhance the overall guest experience.
Great Location
Cleanliness Issue
Nancy
United States,
January
2024
7.6/10
The hotel has a great location near the lake, within walking distance to everything you need. The rooms, though old, could use some improvements in details, but they are generally clean and spacious. The service is friendly and helpful, making my stay enjoyable. The dining experience was a bit disappointing as the food options were limited, but the facilities were adequate and well-maintained.
Rooms
7.0
The rooms are old but generally clean and spacious.
Service
8.0
The service is friendly and helpful.
Location
9.0
The hotel is in a great location near the lake, within walking distance to everything you need.
Dining
6.0
The dining experience was a bit disappointing with limited food options.
Facilities
8.0
The facilities were adequate and well-maintained.
Mickey
United States,
January
2024
5.0/10
The hotel's rooms desperately need renovations as they appeared worn down and old, resembling a 2-star hotel from the 1960s, but they did offer a view of the lake. Despite the outdated appearance, the location was beautiful and perfect for easy access to downtown amenities and outdoor adventures.
Rooms
5.0
The rooms are crying out for refurbishment and looked like something out of the 1960s, needing new beds.
Service
5.0
The service was disappointing as they abruptly ended breakfast early and exhibited rude behavior, which was unexpected in this old building. Unfortunately, there was no A/C in the rooms.
Location
9.0
The location was beautiful and perfect for both enjoying the lakefront and accessing downtown amenities easily.
Dining
5.0
The dining experience was marginal and the quality was mediocre, with limited options and a late breakfast start time.
Facilities
5.0
Facilities were lacking and did not meet expectations, especially for a hotel in such a prime location.
Jeff
United States,
January
2024
5.0/10
My stay at the hotel was a mixed experience. On the bright side, the location was perfect for exploring nearby shopping and dining areas.
Rooms
5.0
The rooms lacked air conditioning and felt old with dated furniture.
Service
5.0
The service was not the best, with staff appearing depressed and unhelpful. There was always a queue at the reception.
Location
7.0
The location was perfect for access to shopping and dining areas, despite the hotel's outdated facilities and poor customer service.
Dining
5.0
The dining experience was mediocre with the same limited food choices daily.
Facilities
5.0
The hotel facilities were poor and outdated, impacting the overall experience.
John
United States,
December
2023
6.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were a bit small despite having a huge bed, and there were heating problems during the chilly winter nights, which was not ideal, especially with a baby. The room decor felt outdated and in need of a modern uplift.
Rooms
6.0
The rooms were a little small for the huge bed and had heating issues during the cold winter nights, which was not ideal, especially with a baby. The decor seemed old and in need of a major update.
Service
7.0
The service was a bit of a mixed bag as there were long queues at reception and some staff seemed unengaged. However, there were friendly and helpful staff members present during my stay.
Location
8.0
The location was excellent for exploring downtown attractions, although the inclement weather limited our outdoor enjoyment. The hotel's classical style and furniture, while charming, felt a bit outdated.
Dining
5.0
It lacked a proper restaurant atmosphere.
Facilities
6.0
The facilities simply need a major update to meet modern standards, including more dining options and improved room amenities.
Jack
United States,
November
2023
5.0/10
I had a mixed experience at this hotel. While the location was perfect, close to shopping and restaurant areas, it was a shame that the foul weather limited my appreciation of it. The service was a letdown, with a seeming lack of enthusiasm and early closure of breakfast despite promises. The dining options also fell short with limited variety and mediocre quality. However, the classical style and views of the volcanoes were impressive.
Rooms
5.0
The rooms, unfortunately, had paper-thin walls, which impacted the overall comfort. The failed toilet system and non-functioning phone were inconvenient. However, the old classical style and furnishings added charm.
Service
5.0
The service felt lackluster, with staff appearing depressed and unhelpful. The early closure of breakfast was annoying, and the overall attitude was unwelcoming.
Location
8.0
The hotel's location was perfect, being within blocks of shopping and restaurant areas, but the weather limited the enjoyment of this benefit. The view of the volcanoes was extraordinary.
Dining
5.0
Dining left much to be desired with limited vegetarian options, a lack of diversity, and mediocre quality. The absence of a proper restaurant was disappointing.
Facilities
5.0
The absence of key amenities impacted the stay negatively.
George
United States,
October
2023
5.2/10
My stay at the hotel was a mixed experience. The room was a bit small for the large bed and had some heating problems, which was challenging with low temperatures and a baby. The location was excellent, but unfortunately, the foul weather limited our ability to enjoy it fully.
Rooms
6.0
The room I stayed in was on the smaller side for the huge bed and had some heating issues, not ideal during winter and with a baby.
Service
5.0
The service was generally indifferent and apathetic, with slow responses and a constant queue at the reception, which was disappointing.
Location
8.0
The hotel's location was excellent, but I regret not having a room overlooking the lake to fully appreciate the beautiful surroundings.
Dining
5.0
The dining experience was average; the food was decent but nothing exceptional. I wish there was a proper restaurant instead of fast-food options.
Facilities
5.0
The facilities were outdated and lacked modern amenities, which was disappointing considering the high prices.
Great location
Heating issues
Gilbert
United States,
October
2023
7.0/10
The hotel offers a picturesque location by the lake and close to local eateries, although some rooms need updating. The service was attentive, but there were aspects that could be improved. The dining experience was satisfactory with a good selection, except for minor quirks. Overall, a decent stay with potential for enhancements.
Rooms
6.0
The rooms, although in need of modernization, offer captivating views of the lake and surroundings.
Service
7.0
The service was attentive and helpful, but there were instances where improvements could enhance the overall experience.
Location
9.0
The location is ideal, right by the lake and within easy reach of restaurants and shops.
Dining
7.0
Facilities
6.0
The facilities offered met basic needs but may benefit from modernization and enhancements.
E.
United States,
October
2023
5.4/10
The hotel's location is fantastic, right by the beach and within walking distance to everything you need. The rooms, unfortunately, were a little small for the huge bed and could be cleaner. The service was not very helpful, with slow response times and limited English skills. On the bright side, the dining options were good but could use more variety.
Rooms
6.0
The rooms, unfortunately, were a little small for the huge bed and could be cleaner.
Service
5.0
The service was not very helpful, with slow response times and limited English skills.
Location
8.0
The hotel's location is fantastic, right by the beach and within walking distance to everything you need.
Dining
7.0
The dining options were good but could use more variety.
Facilities
5.0
The facilities are outdated and probably the worst customer service experience in my 57 years of staying at hotels.
Thomas
United States,
September
2023
5.0/10
My stay at the hotel had its ups and downs. The location was perfect, within blocks of the shopping and restaurant areas, making it extremely convenient. However, the rooms were a letdown with a failed toilet system and a significant bug infestation. The service was lackluster, with unhelpful and seemingly depressed staff members.
Rooms
5.0
I was disappointed with the room conditions. The toilet system failed, the phone didn't work, and the room was infested with bugs. Additionally, the rooms were outdated and lacked air conditioning.
Service
5.0
I had a tough time dealing with the service here. The staff was rude and unhelpful, which made my stay less enjoyable.
Location
8.0
The hotel's location in the town of Pucon was a saving grace. It was right on the lake and close to both the shopping and restaurant areas, making it a convenient spot to stay.
Dining
5.0
The dining experience was subpar. The food lacked variety, and there were hardly any vegetarian options available. Plus, the same meals were served daily, which was disappointing.
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